1. Digital Product Guarantee
At winoffkey.com, we take pride in providing 100% genuine Microsoft Windows and Office licenses. Since our products are digital “Software Keys” that are delivered instantly via email and become visible upon purchase, they are categorized as “irrevocable goods.”
2. Our 100% Activation Guarantee
We stand behind every key we sell. If you encounter any technical issues during the activation process, our priority is to get you up and running:
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Technical Support: We provide 24/7 priority support to assist with installation or activation errors.
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Replacement: If a license key is proven to be defective or “already in use” at the time of delivery, we will issue a replacement key immediately at no extra cost.
3. Refund Eligibility
Because of the digital nature of our products, refunds are only processed under the following specific conditions:
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Non-Delivery: If you do not receive your digital license via email within 24 hours of purchase (please check your spam folder first).
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Faulty Keys: If the license key is invalid or defective and our support team is unable to resolve the issue or provide a replacement within 48 hours.
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Incorrect Product: If we accidentally send you a product key that does not match what you ordered.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
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Change of Mind: Once the license key has been delivered to your email, we cannot accept returns because the product is considered “used” or “exposed.”
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Compatibility Issues: It is the customer’s responsibility to ensure their hardware meets the minimum requirements for the software (e.g., Windows 11 hardware requirements).
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Accidental Purchase: Purchases made by mistake where the key has already been viewed/delivered.
5. How to Request a Refund
To initiate a refund request, please contact us at [E-posta Adresiniz] with the following information:
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Your Order Number.
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A screenshot of the error message encountered during activation.
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A brief description of the issue.
Our billing department will review your request and notify you of the approval or rejection of your refund within 2-3 business days.
6. Abuse of Policy
We reserve the right to refuse a refund if we detect fraudulent activity, such as claiming a key is “invalid” after it has been successfully activated on a device.